Our Returns policy is valid for 14 days from your purchase date.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it.
It must also be in the original packaging with tags remaining.
Unfortunately, if your item doesn’t fall into the above criteria it will not be eligible for a return/refund. 

Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Products that have been worn/used
- Perishables

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to anyone but your original supplier.

There are certain situations where only partial refunds are granted;
- Any item not in its original condition
- Any item which is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery.

Sale items -
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and will be exchanged only, subject to stock, we will only replace items in their entirety if they are defective or damaged. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

For all returns/refunds and any other concerns please contact Stush Haircare Ltd
Email: stefanieexton.hair@gmail.com